FAQ 1988ric
— All Answers Here

The KYC (Know Your Customer) process at 1988ric requires valid identification documents. You will need to submit photos of both the front and back of your Malaysia identity card (MyKad), along with a selfie holding the same card. For address verification, a recent bank statement or utility bill not older than 3 months is accepted. All documents are processed within 24 to 48 business hours.

No. 1988ric's policy only allows one account per individual. Holding more than one account violates the platform's Terms and Conditions and may result in the termination of all related accounts along with the freezing of any balances. If you are experiencing issues with your existing account, please contact our support team for assistance.

Log in to your account and go to the "Profile Settings" section. From there you can update your phone number, email address and contact information. Changes to your full name require additional document verification for security reasons. Contact customer support via live chat if you need assistance updating important information.

1988ric supports a variety of popular deposit methods in Malaysia, including:

• DuitNow — instant interbank transfers
• FPX (Financial Process Exchange) — for all major Malaysian banks
• Touch 'n Go eWallet and Boost
• Direct bank transfer (CIMB, Maybank, Public Bank, RHB and others)
• Visa/Mastercard debit and credit cards

All deposits are processed in real time and the balance is credited to your account within minutes.

Withdrawals at 1988ric are processed within 15 to 30 minutes for accounts that have been fully KYC-verified. For accounts with incomplete verification, processing may take up to 24 hours. The minimum withdrawal limit is RM50 and the maximum depends on your account tier and VIP status. Ensure your registered bank details are accurate to avoid delays.

1988ric does not charge any processing fees for deposits or withdrawals. However, your bank or e-wallet provider may apply their own charges depending on your account type and payment method. Please check with your bank for more details on any fees they may impose.

If your deposit has not been credited within 10 minutes, the first step is to check your bank account's transaction history to confirm the payment was successfully processed. If funds have been deducted from your bank account but have not been credited to 1988ric, contact customer support via live chat and provide proof of payment such as a screenshot of the receipt or transaction reference number for manual processing.

The 150% welcome bonus is automatically credited to your account once your first deposit is successfully processed. No promo code is required. Please make sure you have verified your registration email and completed your basic profile information before making your first deposit to ensure the bonus is credited without any issues.

Every bonus at 1988ric has its own wagering requirements clearly stated in the terms of the relevant offer. Generally, the bonus amount received must be wagered the specified number of times before a withdrawal is permitted. Check the "Active Bonuses" section in your account dashboard to view the latest progress on the wagering requirements you need to meet.

Most 1988ric bonuses can be used across all game categories including slots, Live Casino, table games, and sports. However, some specific offers may be restricted to certain game categories only. Please read the terms of each promotion carefully or contact customer support for confirmation before using a bonus on a specific game.

1988ric offers more than 2,000 games across a wide range of categories:

• Video slots from leading providers such as Pragmatic Play, Spadegaming and Habanero
• Live Casino with real dealers — baccarat, roulette, blackjack, and sic bo
• Sports betting — football, badminton, tennis, e-sports and over 30 other sports
• Fish shooting and arcade games
• Lottery and personal numbers

Yes. All games at 1988ric use a Random Number Generator (RNG) that has been verified by recognized independent testing bodies. This ensures every game outcome is completely random and cannot be manipulated. Live casino game providers operate under recognized licenses, and game sessions are streamed live from licensed studios.

Yes, most slot games and table games at 1988ric are available in demo mode, playable without a deposit and without requiring an account. This lets you understand how the games work, their RTP (Return to Player), and bonus features before playing with real money. However, demo mode is not available for live casino games as they involve real dealers.

1988ric uses 256-bit SSL encryption for all communication between your browser and our servers, making any transmitted data unreadable to third parties. Your financial information is not stored directly on our servers — transactions are processed through licensed payment gateways that comply with PCI-DSS standards. In addition, our 24/7 monitoring system continuously watches for any suspicious activity on your account.

If you suspect suspicious activity on your account, change your password immediately via the "Security Settings" section. Then contact the 1988ric support team via live chat to temporarily freeze your account while an investigation is carried out. Have your last known login details ready and report any unrecognized transactions to help speed up the investigation process.

1988ric does not sell or share your personal information with third parties for marketing purposes without your consent. Your information is only shared with service providers directly involved in platform operations, such as payment processors and identity verification providers — all of whom are bound by strict confidentiality agreements. Please refer to our Privacy Policy for more details.

The 1988ric mobile app is available for iOS and Android devices. For Android, you can download the APK file directly from the Platform For iOS, the app can be found and installed via the App Store. Make sure your device is running iOS 12 or above, or Android 7.0 or above, for the best experience.

Yes, the 1988ric mobile app offers an experience on par with the web version, including all game categories, deposit and withdrawal functions, account dashboard, bonus claims, and live customer support. The mobile app also comes with additional features such as push notifications for the latest promotions and biometric login via fingerprint or facial recognition.

This issue is usually caused by a few easily resolved reasons:

• Outdated app version — always make sure you are using the latest version
• Insufficient device storage — clear the app cache via your device settings
• Unstable internet connection — try switching between WiFi and mobile data
• Outdated device operating system — ensure your iOS or Android is on the latest version

If the issue persists after trying all of the above steps, uninstall and reinstall the app, or contact our customer support for further assistance.